Due to the invasion of Russian troops in Ukraine, BotGuard is temporarily suspending all operations in the Russian Federation.

At the same time, we understand that the views of our users may not coincide with the policies of the Russian government, and that their current location may not correspond to profile data. Therefore, we have prepared special instructions for you.

Case 1. You are located in the Russian Federation or the Republic of Belarus, the protected site uses Russian or Belarusian hosting.

You should do the following:

• You have until 03/10/2022 to remove the site integration code with the BotGuard service. This must be done in a timely manner, otherwise, after disabling the service, your site may be unavailable. If you have any problems, please contact our Support Team.
• Notify our Support Team that you are ready to cancel your payment method and freeze your account.

We currently have sites up and running until March 10th even if your payments don’t go through. However, the integration code must be removed by this date, as all BotGuard servers in the Russian Federation and the Republic of Belarus will be disabled by March 15th.

Case 2. You are located outside the borders of the Russian Federation and the Republic of Belarus on a permanent basis legally (not as a tourist).

To ensure the service operation, you should:

• Change the country in your profile to the correct one.
• Provide our Support Team with proof that you are legally in the specified country.
• Change the payment method so that it is not related to Russian or Belarusian financial institutions.

Subject to these requirements, we will also do our part to try to ensure the smooth operation of the service.

Case 3. The protected site and the business associated with it is located outside the borders of the Russian Federation and the Republic of Belarus.

To ensure the operation of the service, you should:

• Change the country in your profile to the correct one. A prerequisite is that the protected site must be hosted outside the Russian Federation and the Republic of Belarus. For sites using Russian or Belarusian hosting services, the country cannot be changed.
• Provide our Support Service with information confirming the choice of the country in free form.
• Change the payment method so that it is not related to Russian or Belarusian financial institutions.

Subject to these requirements, we will also do our part to try to ensure the smooth operation of the service.

Case 4. The protected site (or your activities in a broader sense) helps to stop the war, or provides objective information about the current events to the citizens of the Russian Federation and the Republic of Belarus.

Contact us and we will do our best to keep your website as secure as possible. The service will be provided free of charge.

We are now faced with a situation where the interests of business cannot influence the other decisions being made, as human life and dignity are immeasurably more valuable. We hope to get through this as soon as possible with you and try to return to normal activities as much as possible.

The BotGuard Team