New Support Desk

BotGuard is pleased to introduce our new support desk system, a more streamlined for  our users to seek assistance and track important support messages. Our new desk web interface provides a ticket system for all communications with BotGuard’s helpdesk, which can be tracked and managed by our Support Team and the client who created the …

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Robots.txt: who is looking for the files you want to keep hidden

When hackers first probe a site for vulnerabilities, there is one thing that is almost always on their list, robots.txt. This is a special file for search engine crawlers telling them which pages or files from your site they should or shouldn’t parse and index. Pay attention to the second part, it tells search engines which files …

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A Short Custom Rule to Prevent Panic Attacks

We at BotGuard know what it’s like to help our users through moments of panic, but we’d rather help you save those nerve cells even though they probably can regenerate. Here’s a simple rule that might offer some prevention against stress-inducing moments. BotGuard support team engineers sometimes encounter an unfortunate situation when a user, after enabling website protection, …

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